Returns & Exchanges
At Blackbird Farms, we take pride in the quality of our artisanal food products; if your order arrives damaged or doesn't meet our freshness standards, we are committed to making it right. Due to the perishable nature of our goods, we handle returns on a case-by-case basis to ensure your complete satisfaction.
Inspect Your Delivery
Please examine your package immediately upon arrival to ensure all perishable items are in perfect condition and the vacuum seals are intact.
Contact Our Team
If there is an issue with your order, email our support team within 48 hours of delivery with your order number and clear photos of the items in question.
Verification Process
Our quality assurance experts will review your request and photos to determine if a replacement or a full refund to your original payment method is appropriate.
Resolution Delivery
Once approved, we will ship out a fresh replacement at no extra cost to you or process your refund, which typically appears in your account within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing